Return and Refund Policy

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Privacy Policy: We will never share or sell your name to anyone - ever. To opt out please send us an email with "remove" in the subject line (our contact info can be found on the bottom of this page).

Secure Online Ordering: All orders placed with Maria online are handled through secure servers. However, if you prefer to place your order by phone, please call Maria at 707-746-5979. You can also fax your order to that same number. 

Satisfaction Guarantee: Maria will replace or exchange any purchased materials returned within thirty days of shipment. Refund is available for unopened packages only if returned within thirty days (freight charges are not refundable).

Downloadable Online Lessons: Free Electronic Delivery

Downloadable Products are not refundable after they have been downloaded.  Any refund request for downloadable materials are handled by individual case and issued at our sole discretion.  If a refund request is made for a downloadable product, it must be made within 5 working days of purchase.

Shipping: Maria normally ships within two business days of receiving your order. All orders are shipped via International or Domestic Priority Mail through the US Postal Service. Most U.S. residents will received their order within 2 to 4 days of shipment; Overseas orders take at least 2 weeks for delivery.

US Ground: 15% of order total

International

• Less than $15.00: $12.00
• $15.01-$40.00: $16.00
• $40.01-$60.00: $20.00
• $60.01-$100.00: $24.00
• For orders over $100.00 we will contact you

Please note if you pay through PAYPAL, we do not ship until payment clears.

Sales Tax: Based on the sales tax laws, sales tax will be added to orders if applicable.This is a place to describe your Return and Refund Policy to buyers.

1. All class sessions are prepaid and are not refundable. (See #2 for exception to refund policy.)

2. REFUNDS: Refunds are made only if the school cancels a class. Allow 10 days to process any refund due for a class cancelled by the school.

3. RETURNED CHECKS: Any returned checks will be charged a $30.00 processing fee.

4. MISSED APPOINTMENTS: Students may reschedule or cancel any appointment with 24 hours notice. Call 707-746-5979 or contact us to cancel or reschedule any appointment. Failure to notify us timely will result in a $35.00 charge.

5. CLASS SAMPLE: We do everything possible to place students in the class most appropriate for their level of expertise. If you register for a class and still find it is not right for you we will help you find a better placement in our existing schedule of classes at no cost to you. If, despite this flexibility, you feel you must sample a class before signing up, you may attend the first class of any session, except Summer Session, at a cost of $25. This non-refundable fee is applicable to your tuition when you register for the entire course.  

6. TEXTBOOKS: May be purchased at the time of registration or on our secure shopping cart before the first day of class.

7. CANCELLATIONS:  The Maria Oliveira Language Learning Center reserves the right to cancel any class if deemed necessary. Prior to commencement of class, students will be given a full refund. In the event of cancellation after the commencement of class, the pro-rated portion of the unexpended tuition will be refunded. The pro-rated amount of refundable monies will be determined by the ratio of classes completed to the total number of classes in the scheduled program.

8. SUBSTITUTION:  The Maria Oliveira Language Learning Center reserves the right to assign substitute instructors whenever necessary.

VISIT OUR SECURE ONLINE STORE: Simply browse our array of classes and materials and purchase directly on our secure website. 

PAY BY PHONE: Call or Text 707-746-5979 to pay with a credit card.